At Vroom, we strive to provide a smooth and reliable rental experience. Please review our refund policy carefully before booking.

1. Booking Payments

All rental payments are non-refundable once the reservation is confirmed.

This includes:

• Rental fees

• Security deposits (if forfeited due to damage or violations)

• Administrative charges

2. Security Deposits

Security deposits are refundable only if:

• The vehicle is returned on time

• No damage, excessive cleaning, or policy violations occur

• No tolls, tickets, or additional fees are incurred

Deposits may be used to cover:

• Vehicle damage

• Late returns

• Fuel replacement

• Cleaning or smoking fees

• Tolls or violations

• Excess mileage

If deductions apply, the remaining balance (if any) will be refunded after inspection.

3. Early Returns

No refunds are provided for:

• Early returns

• Unused rental days

4. Cancellations

Bookings are non-refundable unless cancelled by Vroom.

Refunds may be issued only if:

• Vroom is unable to provide the reserved vehicle

• Rental is cancelled by Vroom for operational reasons

5. Insurance & Claims

Refunds are not issued for:

• Accidents

• Insurance claim delays

• Mechanical misuse

• Violations of rental agreement

6. Late Return & No-Show

No refunds are issued for:

• Late pickups

• Failure to collect the vehicle

• Late return penalties

7. Processing Time

Eligible refunds (if any) are processed within 5–10 business days after final inspection.